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Terms of Service

Last updated: 28 July 2026

1. Who we are

The website solvient.org (the "Site") and the services described on it are operated by Stellar Way Trade LLC, a limited liability company registered in Wyoming, United States, doing business as "Solvient" ("Solvient", "we", "us", "our").

Contact: [email protected] · Registered address: 208 West Hampton Avenue, 1st Floor, Sumter, South Carolina, 29150, United States of America

These Terms of Service ("Terms") govern your use of the Site and, together with a signed Service Agreement, your purchase of our services. By using the Site you agree to these Terms. If you do not agree, please do not use the Site.

2. Important disclaimers — please read first

SOLVIENT IS AN INDEPENDENT, PRIVATE CONSULTANCY.

  • We are not a law firm and we are not attorneys or avocats/abogados. We do not provide legal advice or legal representation in any jurisdiction.
  • No attorney–client (or other privileged professional) relationship is created by your use of the Site, the eligibility quiz, any consultation, or the purchase of our services.
  • We are not a government agency. We are not affiliated with, endorsed by, or acting on behalf of the Government of France, the Government of Spain, any embassy, consulate, prefecture, or other public authority. This is not a government website.
  • We cannot and do not promise the outcome of any application. Decisions on visas and residence permits are made exclusively, and at their sole discretion, by the competent government authorities.
  • Where your situation requires legal advice, we will tell you so and can refer you to independent qualified professionals (e.g., an avocat in France or an abogado/gestor administrativo in Spain). Their services are separate from ours unless expressly stated otherwise in your Service Agreement.

3. What we do (scope of services)

Solvient provides administrative and informational support for residence-permit applications, currently for France and Spain, including (depending on the package you purchase):

  • general information about available residence routes and their published requirements (we do not assess or advise on your legal eligibility — where an assessment of your legal position is needed, it is carried out by an independent qualified professional we can refer you to);
  • a document checklist and application roadmap compiled from the issuing authority's published requirements for the route you select;
  • assistance with assembling, organizing and reviewing the completeness of your application file;
  • coordination of certified/sworn translations and legalization/apostille logistics (third-party costs are yours, quoted upfront);
  • preparation for submission, timeline and deadline management, and guidance through the process to the decision.

We do not:

  • provide legal advice, legal opinions, or advocacy;
  • represent you before any government authority (submission is made by you, or, where local rules require or you choose, by an independent qualified professional);
  • prepare or file your taxes, or provide investment, tax or financial advice;
  • pay government/consular fees on your behalf (these are always separate and paid by you directly to the issuing authority);
  • promise visa or permit issuance, processing times, or appointment availability.

The exact scope for a purchased service is defined in your Service Agreement; if these Terms and a Service Agreement conflict, the Service Agreement prevails for that engagement.

4. Site content, quiz and free consultations are informational

Content on the Site (guides, FAQ, checklists, pricing) is general information, not advice for your individual situation, and may become outdated as regulations change. The eligibility quiz and the free introductory call provide preliminary, non-binding orientation only: they indicate whether a route may fit your situation and are not a promise of eligibility or outcome. You should not act or refrain from acting based on Site content without appropriate professional advice.

5. Fees and payment

  • Our service fees are fixed fees, published on the Site or quoted in writing before you commit. Example: Financially Independent (visiteur) residence support for France — from €2,400 for a single applicant (as published on the Site at the time of engagement).
  • Unless otherwise stated in your Service Agreement: 50% of the fee is payable on signing, and the remaining 50% before submission of your application.
  • Not included in our fees and always payable by you at cost: government and consular fees, sworn/certified translation charges, notary and apostille costs, courier costs. We quote known third-party costs upfront.
  • Prices are in euros (€) unless stated otherwise.

6. Your right of withdrawal (consumers in the EU/EEA and UK)

If you are a consumer in the EU/EEA or the United Kingdom and you conclude a contract with us at a distance (online), you have the right to withdraw from the contract within 14 days of its conclusion without giving a reason.

  • If you want us to begin work within the 14-day period, we will ask for your express request to do so, and your acknowledgment that you lose the right of withdrawal once the contract is fully performed.
  • If you withdraw after making such a request but before full performance, you will owe us a proportionate amount for the services already provided, and we will refund the balance of what you have paid.
  • To withdraw, notify us by an unequivocal statement (email to [email protected]) — you may use the model withdrawal form attached to your Service Agreement (Schedule B).

7. Refunds

If you have a statutory right of withdrawal (section 6), that regime prevails during the withdrawal period: if you did not expressly request early performance, you receive a full refund with no deductions; if you did, you owe only an amount proportionate to the agreed total price for what was provided before withdrawal. Beyond those statutory rights:

  • If you cancel before we have started work on your file, we refund your payment in full, less any non-recoverable third-party costs already incurred pursuant to your express request.
  • Once work has started, refunds are calculated on a milestone basis as set out in your Service Agreement (work performed to date is non-refundable; unearned fees are refunded).
  • We do not offer, and you should not interpret anything on the Site as, a promise of assured approval or an unconditional "money-back-if-refused" promise. Any conditional refund terms, if offered for a specific package, will be stated expressly in your Service Agreement.
  • Government fees and third-party costs (translations, apostilles, couriers) are non-refundable by us once incurred.

8. Your obligations

You agree to: (a) provide truthful, accurate and complete information and documents; (b) respond to reasonable requests and deadlines; (c) inform us promptly of any change in your circumstances relevant to your application (including prior visa refusals, criminal proceedings, or changes in income or family status); and (d) not use the Site or services for any unlawful purpose, including submitting falsified documents.

We may suspend or terminate services (with refund mechanics per your Service Agreement) if information you provided proves materially false or incomplete. You are responsible for the truthfulness of your application; providing false information to immigration authorities can have serious legal consequences for you.

9. Intellectual property

The Site and its content (text, design, checklists, guides, logos) are owned by Stellar Way Trade LLC or used under licence, and protected by intellectual-property laws. You may use them for your personal, non-commercial purposes only. Do not reproduce or republish Site content without our written consent.

10. Third-party services and links

The Site uses third-party tools and may link to external resources, including government websites. We are not responsible for third-party content or services; their own terms and privacy policies apply. Where we coordinate third-party providers for your file (translators, couriers), they act as independent contractors, not as our employees.

11. No assurance; disclaimer of warranties

The Site and all content are provided "as is" and "as available". To the maximum extent permitted by applicable law, we disclaim all implied warranties (merchantability, fitness for a particular purpose, non-infringement) regarding the Site. Regulatory requirements, fees and processing times of government authorities change without notice and are outside our control; timelines we communicate are good-faith estimates, not commitments. Nothing in this section limits your statutory rights as a consumer or our duty to perform purchased services with reasonable skill and care.

12. Limitation of liability

To the maximum extent permitted by applicable law:

  • our total aggregate liability arising out of or in connection with the Site or the services shall not exceed the total fees you actually paid to us for the service concerned;
  • we are not liable for indirect or consequential losses, including loss of opportunity, relocation and travel costs (flights, housing, moving), loss of income, or losses resulting from a refusal or delay of your application by a government authority or from changes in law or policy — except to the extent such refusal or delay results from our failure to perform the services with reasonable skill and care (in which case the cap above applies);
  • we are not liable for delays or failures caused by events outside our reasonable control (force majeure), including actions or inaction of government authorities.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for gross negligence or willful misconduct, or for any other liability that cannot be excluded or limited under applicable mandatory law — including mandatory consumer protections of your country of habitual residence.

13. Indemnification

You agree to indemnify us against third-party claims and losses arising from information or documents you provided that were false, misleading or infringing, or from your unlawful use of the Site. This clause does not apply to the extent prohibited by mandatory consumer-protection law in your country of residence.

14. Privacy

Our processing of your personal data is described in our Privacy Policy and Cookie Policy. Immigration files involve sensitive personal data; please read these documents.

15. Governing law and disputes

These Terms are governed by the laws of the State of Wyoming, USA, excluding its conflict-of-law rules — except that:

  • if you are a consumer in the EU/EEA or the UK, you additionally benefit from the mandatory consumer-protection provisions of the law of your country of habitual residence, and you may bring proceedings in the courts of that country; nothing in these Terms deprives you of those rights or of the right to be sued only in your home courts;
  • if you are a consumer in Canada, mandatory provincial consumer-protection laws likewise apply, and you may bring or defend proceedings in your local courts where those laws so provide.

We will first try to resolve any dispute informally — write to us at [email protected].

16. Changes to these Terms

We may update these Terms from time to time. The version published on the Site at the time of your use applies; for purchased services, the version referenced in your Service Agreement applies. Material changes will be indicated by the "Last updated" date and, for active clients, notified by email.

17. Contact

Stellar Way Trade LLC d/b/a Solvient · 208 West Hampton Avenue, 1st Floor, Sumter, South Carolina, 29150, United States of America · [email protected]

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